| Focus on tea
leaves Argo chain with high growth potential
By
KATE ROCKWOOD
(Sep. 24) Cappuccino,
Frappuccino…Teapuccino? If the owners of Argo
Tea have their way, people across the United States
will soon be turning to the tea leaf, rather than the
coffee bean, to help get them through their morning
commutes.
The Teapuccino, a blend of black, red or
Earl Grey tea mixed with steamed milk and froth, debuted
when owners Arsen Avakian and Simon Simonian first
opened the doors of Chicago-based Argo Tea in June 2003.
Childhood friends with a shared background in technology
and management consulting, Avakian and Simonian had
noticed while traveling abroad that tea cafes were as
popular as coffee shops in Europe, though the idea
hadn’t yet caught on in the United States.
“Tea is still, for Americans, an
unexplored area, though it’s the second most-consumed
beverage worldwide, after water,” said Kari Ginal,
director of marketing for Argo. In a nod to the owners’
Mediterranean roots, Argo Tea takes its name from the
ship navigated by Jason as he sought the Golden Fleece
in Greek mythology.
Lacking the funds to conduct market
research or invest in an aggressive advertising
campaign, Avakian and Simonian drew on their
entrepreneurial spirit for courage and the charisma of
their baristas for street-level marketing. On most
weekends, even now, a barista stands in front of each of
the cafes, handing out 2-ounce tea samples to
pedestrians.
“Sampling is just an integral part of our
strategy,” Ginal said. “We have people out on the
streets and we always sample at the counter as well.
More than expensive advertising campaigns, we believe in
guerilla marketing and in word-of-mouth.”
|
CHAIN FACTS
NAME:
Argo Tea Inc. HEADQUARTERS:
Chicago MARKET SEGMENT: quick
service MENU: Tea-based beverages,
coffee drinks, sandwiches, quiche and
pastries CHECK AVERAGE: $4 NO. OF
UNITS:7 SYSTEMWIDE
SALES:N/A LEADERSHIP:Arsen Avakian
and Simon Simonian, co-founders YEAR
FOUNDED: 2003
|
To lure latte-addicts out of their morning
routines, the owners of Argo opened their first cafe,
which can sit 24 people inside and an additional 20 on
the patio, directly across from a busy Starbucks in Chicago’s Lincoln Park
neighborhood. With generous sampling, a sleek interior
and a creative menu of tea-focused drinks, Argo quickly
began drawing crowds of its own.
“I’m usually a coffee drinker, but they
were sampling the pomegranate tea one day and I tried
that, and it was pretty good,” said Ryan Gallagher, a
25-year-old graduate student. Since moving to Chicago in
January, Gallagher frequents the Argo Tea in his
Lakeview neighborhood twice a week, and though his
coffee consumption still outpaces his love of tea, he
said Argo has opened him up to tea.
“They have a lot of original teas that you
can’t find at too many other places,” he said.
In four years Argo has grown to include
seven cafes in the Chicago area, with two more slated to
open this fall. Its roster of nine employees in 2003 has
also grown to an anticipated 200 by the end of 2007. The
owners, who have funded growth themselves to date, plan
to expand beyond Illinois in 2008.
“I think our dreams and our ambitions are
very large, but we have a philosophy of one cup at a
time, one store at a time,” Avakian said. “I think
probably in the next 24 months we will be talking about
one city at a time.”
The Chicago-area cafes are 1,100 to 1,800
square feet and seat 25 to 45 people. The average
customer check is $4. For the owners of Argo, giving tea
a generational facelift with broad appeal meant breaking
away from the doily-filled stereotypes of a traditional
tea parlor and designing a space that was modern yet
familiar. Argo cafes offer free wireless Internet
service and are decorated in mellow hues of green and
dark wood, with a curvaceous bar and small, round cafe
tables. Though patrons can still order a mug of oolong,
the most popular drinks are creative concoctions that
are ready in a matter of minutes.
According to Avakian, who would not
disclose specific figures, each cafe has been
cash-flow-positive from the very beginning, generating a
return on each initial investment within the first or
second year.
That’s no surprise, considering the tea
industry’s tremendous expansion in the last decade.
According to the Tea Association of the USA, the number
of tea cafes in America has grown to 2,200 from 200 in
the last decade. The bulk of tea cafes are single
stores, although Cambridge, Mass.-based Tealuxe, which
opened in 1996, now has three tea cafes in the
Northeast, with plans to expand to Florida, Arizona and
New York.
For most tea cafes, though, Starbucks is
the main competitor. The company, which opened 2,199 new
locations in 2006 alone, recently acquired Seattle-based
Tazo Tea and beefed up its tea offerings to include tea
lattes and additional flavors.
“What sets us apart is our focus,” Avakian
said. “We’re not worried about Starbucks. Obviously,
that’s a phenomenal growth story and there’s a lot to be
learned from them, but I do believe we are successful
because we focus on tea.”
And in an industry where sales are
expected to reach $10 billion by 2010, from $6 billion
in 2005, according to the World Tea Expo, the owners of
Argo hope that focus will continue to pay off.
Some of the most popular drinks at Argo
include the Maté Laté, made with mate tea, milk, almond
extract and cocoa; the Tea Squeeze, made with hibiscus
ice tea and lemonade; and the MojiTea, which combines
iced mint tea and lime juice. Drinks are priced from
$1.55 to $4.35 and account for more than two-thirds of
the store’s overall revenue.
“Our customers are mostly women who are
health-conscious and eco-friendly,” Ginal said. “It’s
important to us to use natural cane sugar to sweeten our
drinks. We would never use artificial sweeteners.”
Argo brews its teas ahead of time, as
concentrates, so that both hot and cold drinks can be
finished quickly by adding water or milk. The decision
to centralize the brewing process has also helped the
company to expand without letting its product
suffer.
“We’ve increased the speed of service and
we’ve increased the quality and consistency of the
product,”Avakian said.
Daniel Lindwasser, Argo’s
procurement manager, travels mainly to Asia to purchase
teas for Argo, though the red tea is from Africa and the
Earl Grey from Europe. One-ounce packages of the 36
available teas range from $1.95 for simple Earl Grey or
ginger-peach to $5.60 for jasmine pearls, which consists
of two delicate leaves and one flower bud hand-rolled
together. The average price tag of a 1-ounce package of
loose leaf tea is $2.50.
The cafes also sell coffee drinks—roughly
20 percent of Argo’s customers opt for
coffee—sandwiches, quiche, and pastries, in addition to
loose-leaf tea and tea merchandise, such as Beehive tea
kettles and Filio teapots.
In anticipation of its planned expansion,
Argo in June began baking its own pastries, which are
flown in frozen from national and international vendors,
on-site in each cafe.
“What we’ve been doing in Chicago is
getting the model down,” Ginal said. “As we expand,
we’re looking to be leaders in the cafe area. I think
this is something that other cafe chains have really
struggled with, including us, but now this really seems
to be working.”
As Argo prepares to expand, the owners are
confident the concept will receive as warm a reception
in other cities as it has in Chicago.
“I think the business is built on passion
and that shows,” Avakian said. “It’s very unique, and it
will remain so.”
|